概要

To provide my services in a technically groomed environment wherein my academic qualification coupled with my inherent are capitalized and nurtured towards perfection

项目

REMOTE ACCESS APPLICATION FOR ANDROID

工作经历

公司标识
IT/Expert
UET mardan
Apr 2016 - 代表 | Mardan, Pakistan

• Setting of small & medium sized networks with bus & star topology
• Cabling & crimping for systems, hubs, switches & routers
• Network devices, Repeater, Hub, and Switches.
• Topologies, Media Access methods
• TCP/IP services, IP addressing & sub netting , protocols
• DHCP, DNS, IIS etc.
• installation & configuration

公司标识
CSE
Pakistan Telecommunication Company Limited (PTCL)
Nov 2015 - Mar 2016 | Rawalpindi, Pakistan

Customer support Executive From: 11-9-2015 – Upto Date
PTCL Call Centre 1218
Responsibilities: To communicate properly with the existing customers of PTCL To maintain the level of service· To retain the pressure of a lots of calls in a shift· To work in a rotational shifts To handle the many aggressive customers who are facing problems in services· To identify the issues of customers who are using Landline and Broadband To put complains of customers in the software Customer Representative Management (CRM)· To forward the complains of customer to its relevant exchange To allot a complain number to the customer To put complains in a software ICMS for repetitive customers To check the internet session of customer in a software Customer Support Console To check the line parameters, data rate, port rate To provide Wi-Fi username and password and PPP username and password to customers Knowledge of all PTCL products like Landline, Broadband, Smart TV, Smart TV app, Smart link app, Evo Wingle, Evo Chargi, Chargi Tab Knowledge of all packages that are using on PTCL products Communicate properly with the existing customers of PTCL. Maintain the level of service. Retain the pressure of a lots of calls in a shift. Provide Technical support to customer like Troubleshooting, Modem Configuration....

学历

University of Peshawar
硕士, , Masters in Computer Sciences‎
Computer Science
2015

技能

中级 Android Management
初学者 Coordination Skillls
中级 Electrician Projects
熟练 Fine Art Teaching
初学者 SQLBase
熟练 Symbian
中级 Teaching As Lecturer
熟练 Windows
熟练 Windows Mobile Command

语言

中级 英语